Privacy policy

Last updated: 11 November 2026

This policy explains how Pawkit collects and uses your personal data when you visit our website or buy from us.

Who we are

The data controller is Pawkit, the trading name of a sole trader (entreprise individuelle) registered in France (SIRET 131 394 942 00018), Lille, France. You can contact us through our contact form or by phone on +44 7345 667853.

The data we collect

Contact and order details: name, email address, phone number, billing and delivery addresses, items ordered and order history.
Payment details: payments are processed by our payment providers. We do not store your full card number.
Messages: what you send us through the contact form or by email.
Technical data: IP address, browser and device information, and how you use our website, collected through cookies and similar technologies.
Newsletter: your email address, if you choose to subscribe.

Why we use your data

To process, ship and follow up on your orders, including returns and refunds (performance of a contract).
To answer your questions and provide customer service (performance of a contract or our legitimate interests).
To keep accounting and tax records (legal obligation).
To run, secure and improve our website (legitimate interests).
To send you marketing emails, only if you have agreed (consent). You can unsubscribe at any time with the link in each email.

Who we share your data with

We share your data only with the service providers we need to run the shop: Shopify (our e-commerce platform and host), payment providers, delivery carriers, and, where you have accepted the related cookies, analytics and advertising services such as Google. We do not sell your personal data.

International transfers

Some of our providers may process your data outside the United Kingdom and the European Economic Area. When this happens, we rely on appropriate safeguards, such as adequacy decisions or standard contractual clauses.

How long we keep your data

We keep order data for as long as needed to provide our services and to meet our legal obligations, in particular accounting obligations (up to 10 years for invoices and accounting records). Marketing data is kept until you unsubscribe or for 3 years after your last contact with us.

Cookies

We use cookies that are necessary for the website and checkout to work. Analytics and advertising cookies are used only if you accept them in our cookie banner. You can change your choice at any time in your browser settings.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its use, to receive a copy of your data, and to withdraw your consent at any time. To use these rights, contact us through our contact form. You can also complain to the Information Commissioner's Office (ICO) in the United Kingdom or to the CNIL in France.