Refund policy

Last updated: 11 November 2026

Your right to cancel

You can cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly before the 14 days end, using our contact form or by phone on +44 7345 667853, and give your order number.

Returning items

Send the items back within 14 days of telling us that you want to cancel. We will give you the return address when you contact us.
Items should be unused and returned in their original packaging where possible. We may reduce your refund if an item has been used or handled more than necessary to check it.
Unless the item is faulty or we sent the wrong item, the cost of returning it is your responsibility.

Refunds

We refund the price of the items and the cost of standard delivery within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is earlier. If you chose express delivery, we refund the cost of standard delivery only. Refunds are made to your original payment method. Your bank may need a few extra days to show the refund.

Faulty, damaged or wrong items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us with your order number and photos. We will offer a replacement or a refund and cover the return cost. Under the Consumer Rights Act 2015, you can reject faulty goods for a full refund within 30 days of delivery.